qt99 Terms and Conditions

These terms and conditions ("Terms") serve as the basis for all services provided between the qt99 platform and its users ("Member" or "you"). By using qt99's services through our website, mobile application, or any other digital channel, you are giving your consent to these Terms.

The key terms used in this document are defined below:

• "Platform" refers to qt99's website, mobile app, and all associated digital services.
• "Member" refers to a registered account holder who uses the platform.
• "Bonus" refers to any welcome bonus, cashback, or promotional reward offered by qt99.
• "Real Money" refers to actual funds deposited into a member's account that can be used in games.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before bonus winnings can be withdrawn.

To use qt99's services, you must meet the following eligibility requirements:

• You must be at least 21 years old. This platform is operated exclusively for those aged 21 and above.
• You acknowledge that you are using this service in full mental capacity and of your own free will.
• You may operate only one account in your own name.
• You are not located in a jurisdiction where online gaming is completely prohibited.
• All information you provide is true, complete, and up to date.

3.1 Registration Process

When creating an account on qt99, you must provide accurate and verifiable personal information. Accounts created with false information may be closed at any time.

3.2 Account Verification (KYC)

To ensure security and prevent fraud, qt99 may conduct an identity verification (Know Your Customer) process at any time. This may include:

• A valid government-issued identity document (National ID card, passport)
• Proof of address
• Proof of ownership of the payment method

3.3 Password Security

It is your responsibility to ensure the security of your account. Never share your password with any third party. If you suspect unauthorised access to your account, notify our support team immediately.

3.4 One Account Policy

Each member may operate only one account. If multiple accounts belonging to the same person are identified, all accounts may be closed and bonuses may be forfeited.

4.1 Deposit Terms

The following payment methods are accepted for depositing funds on qt99: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

The minimum deposit amount for all payment methods is ৳100. Deposited funds are generally credited to the account instantly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals generally take 5 to 30 minutes to process. The relevant account must be fully verified before a withdrawal request can be processed.

4.3 Fraud Prevention

qt99 uses SSL encryption technology on all transactions. If a suspicious transaction is identified, we may temporarily suspend the account and request additional information. If evidence of money laundering or fraudulent activity is found, the relevant authorities will be notified.

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit — up to ৳15,000. For example: deposit ৳1,000 and receive a ৳1,500 bonus for a total balance of ৳2,500; or deposit ৳22,000 and receive the maximum ৳15,000 bonus for a total balance of ৳37,000.

5.2 Wagering Requirement

The wagering requirement must be met before winnings from a bonus can be withdrawn. The wagering requirement is calculated based on the bonus amount only — not on the combined total of the deposit and bonus.

Example: ৳1,500 bonus × 15 = a total of ৳22,500 must be wagered before bonus winnings can be withdrawn.

5.3 Bonus Abuse

If claiming bonuses through multiple accounts, bonus arbitrage, or any other form of abuse is detected, the relevant bonus and associated winnings will be forfeited and the account may be closed.

5.4 VIP Program

The qt99 VIP program has five tiers. The weekly cashback rate differs at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

You can advance to higher VIP tiers through regular and active gaming activity.

6.1 Game Rules

Each game has its own rules, which can be found within the game interface. It is the member's responsibility to read and understand the rules of the relevant game before starting to play.

6.2 Technical Errors

If the result of any game is undetermined due to a network disconnection, server issue, or game software error, qt99 reserves the right to cancel the relevant round and return the wager.

6.3 Provider Terms

qt99 offers games from third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others). These games are also governed by the respective provider's rules.

6.4 Maximum Bet Limit

While a bonus balance is active, a specific maximum bet limit may apply to each game. If an attempt is made to withdraw real money without fulfilling the bonus terms, the bonus will be forfeited.

qt99 believes that gaming is a form of entertainment. We encourage our members to enjoy games in an informed and responsible manner.

• Play within your budget and never chase losses by placing larger bets.
• Do not treat gaming as a source of income.
• If you feel it is affecting your family, career, or daily life, take a break.
• If you need help, visit our Responsible Gaming page.

Members can use parental control tools to keep minors away from gaming.

The following activities are strictly prohibited on qt99 and will be considered a clear violation of these Terms:

• Funding an account through illegal or fraudulent means
• Playing games using bots, automated software, or artificial intelligence
• Exploiting any error or vulnerability in the game system
• Creating multiple accounts from the same family or household
• Colluding against other members
• Engaging in obscene or harassing behaviour on the platform
• Attempting to launder money or conceal the source of illegal funds

All content on the qt99 platform — logos, designs, text, graphics, software, trademarks, and other intellectual property — is owned by qt99 or its licensors.

Members are not permitted to copy, modify, distribute, or use this content for commercial purposes. Use of the platform for personal, non-commercial purposes is permitted.

Content belonging to any third-party game provider is protected by their own intellectual property laws.

The protection of your personal information is very important to qt99. Full details of how we collect, store, and use your information can be found in our Privacy Policy.

In brief, we use your information for the following purposes:

• Account management and identity verification
• Payment processing and ensuring transaction security
• Meeting regulatory requirements in order to comply with applicable laws
• Improving service quality and providing a personalised experience

All data is secured with SSL encryption technology. We do not sell your information to third parties.

qt99 will not be held liable in the following circumstances:

• Loss in a game due to internet disconnection or technical failure
• Account loss due to the member's own negligence
• Issues caused by failure of third-party services (payment gateways, internet providers)
• Temporary service interruption due to unexpected technical errors
• Any inconvenience resulting from the member providing incorrect information

Our total liability will never exceed the total amount deposited by the relevant member in that month.

12.1 Account Closure by Member

Any member may request to close their account at any time by contacting our support team. Please withdraw any eligible balance before closing the account.

12.2 Account Suspension by qt99

qt99 may suspend or permanently close any account for the following reasons:

• Violation of any clause of these terms and conditions
• Suspicion of fraud or deception
• Failure to complete KYC verification or provision of false information
• Operating multiple accounts
• Legal or regulatory reasons

12.3 Balance During Suspension

If an account is closed due to a breach of terms and conditions, all bonus winnings will be forfeited. The return of any verifiable actual deposit amount will be considered on a case-by-case basis.

qt99 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. In the case of significant changes, members will be notified via their registered email or through a platform notification.

Continued use of the platform after any changes will be considered as your agreement to the new terms and conditions. If you do not agree to the updated terms and conditions, please request to close your account.

If you have any questions or complaints regarding these terms and conditions, please contact us:

• 24/7 Live Chat — available in Bengali and English through the platform
• Email: [email protected]

Our support team is active 24 hours a day, 7 days a week and provides assistance in both Bengali and English.