qt99's Privacy Policy — Your Data, Our Responsibility

1. About This Policy

qt99 ("we", "our", or "the platform") places the highest importance on the privacy of its users' personal information. This Privacy Policy ("Policy") describes how qt99 collects, stores, processes, shares, and protects your personal information.

This policy applies to our website, mobile version, and all services associated with qt99. By using our platform, you are considered to have consented to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

This policy has been prepared in accordance with the applicable laws of Bangladesh and international standards. We may update this policy from time to time and will notify you of any significant changes as promptly as possible.

2. Applicability

This policy applies to all of the following:

• All members registered on the qt99 platform.
• Any person browsing the platform as a guest.
• Any person who contacts us through our customer service, live chat, or email.
• Any person conducting payment transactions.

3. Information You Provide Directly

When you create an account on qt99, log in, or contact us, you provide certain information yourself. This may include:

• Full name and date of birth (for age verification — accounts are only approved for users aged 21 and above).
• Email address and mobile number.
• Residential address.
• National ID or passport number (when identity verification is required).
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers, or bank account details.
• The content of messages or complaints sent to our customer service.

4. Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Page visit times, session duration, and navigation patterns.
• Data collected through cookies and similar tracking technologies.
• Game play history and transaction logs.

5. Information Received from Third Parties

In some cases we may receive information through third parties, such as:

• Transaction confirmation information from payment partners (bKash, Nagad, Rocket, Upay, and banks).
• Through third-party service providers engaged for identity verification.
• Through fraud detection and security service providers.

6. Primary Use

qt99 uses the collected information for the following purposes:

• Creating and managing accounts, including login and identity verification.
• Processing all financial transactions including deposits and withdrawals — minimum deposit ৳100 and minimum withdrawal ৳500, generally completed within 5–30 minutes.
• Managing the distribution of bonuses, VIP programs, and rewards.
• Providing 24/7 customer service.
• Ensuring platform security and preventing fraud.
• Complying with applicable laws and regulations.

7. Improvement & Personalization

We use information to further improve your experience, such as:

• Displaying game categories and offers based on your preferences.
• Analyzing and improving platform performance.
• Identifying errors and resolving technical issues.
• Managing responsible gaming programs (identifying patterns of excessive play).

8. Legal Obligations

In some cases we may be required to retain or disclose information to meet legal obligations. This includes:

• Legitimate requests from government or law enforcement agencies.
• Fulfilling legal responsibilities related to financial crime and anti-money laundering.
• As part of a court order or legal process.

9. Use of Cookies

Cookies and similar technologies are used on the qt99 platform. Cookies are small text files stored in your browser that help the website remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function properly — such as maintaining login sessions.
• Functionality Cookies: To remember your language preferences and personalized settings.
• Analytics Cookies: To analyze platform usage and make improvements.
• Security Cookies: To prevent fraud and unauthorized access.

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

10. Sharing Information with Third Parties

qt99 may share your information with third parties in specific circumstances. These circumstances are:

• Payment Processors: Necessary information is shared with the relevant institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology Service Providers: Technology partners who assist in operating the platform — they operate under our instructions and within the scope of a confidentiality agreement.
• Legal Requirements: In response to a valid legal order or request from a government agency.
• Fraud Prevention: With security agencies to detect fraudulent activity.

We never sell your personal information for advertising purposes or share it unnecessarily with third parties.

11. Data Security Measures

qt99 applies industry-standard security measures to protect your information:

• SSL (SSL/TLS) encryption is used for all data transmissions.
• Sensitive information is stored in an encrypted state.
• Firewalls and access controls are active to prevent unauthorized access.
• Regular security audits and vulnerability assessments are conducted.
• Only authorized personnel have access to the information they need.

12. Data Retention Period

qt99 retains your information only for as long as it is necessary or legally required. General guidelines are:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, some information may be retained for a specified period due to legal obligations.
• Transaction records are retained for a specified period in accordance with financial law.
• Security logs are deleted after periodic review.

13. Your Data Rights

As a qt99 user, you have the following rights over your own information:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted (except where legally required to be retained).
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, contact us directly. We will do our best to respond to your request as promptly as possible.

14. Age Verification Policy

qt99 strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors.

If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information.

We ask parents and guardians to stay informed about your children's internet use and to contact us if needed.

15. Policy Updates

qt99 periodically reviews this Privacy Policy and updates it as needed. When a significant change is made, we will:

• Publish a clear notice of the change on the website.
• Notify registered members by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken as your consent to the updated policy. We recommend visiting this page regularly.

16. Contact Us

If you have any questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact our 24/7 customer service:

• Live Chat: directly from the platform, in Bengali and English.
• Email: [email protected]

We respect your privacy and are committed to assisting you with all your requests.